Terms of Service

Last updated: 10 October 2026

1. Overview

Welcome to our online store. Throughout these Terms of Service, the terms “we”, “us” and “our” refer to our business. We operate this online store and website, including all related information, content, features, products and services, to provide you with a convenient shopping experience.

These Terms of Service apply to all customers who access or use our website, including customers in the United Kingdom and internationally.

By visiting our website, browsing our products or making a purchase, you agree to these Terms of Service and our related store policies.

Please read these terms carefully before using our website. If you do not agree with these terms, please do not use our website or services.

2. Eligibility and Use of Our Website

By using our website, you confirm that you are legally able to enter into a binding agreement in your country or region.

You agree not to use our website for any unlawful purpose or in a way that violates applicable laws or regulations.

You must not attempt to interfere with the security, functionality or proper operation of our website, or use our website to transmit harmful software, fraudulent information or malicious content.

We reserve the right to restrict or terminate access to our website where there is a legitimate reason to do so, subject to applicable law.

3. Products and Descriptions

We aim to ensure that all product descriptions, photographs, colours, dimensions and other details displayed on our website are accurate and up to date.

Product images are provided for illustrative purposes. Colours and appearance may vary slightly depending on your screen settings, device display or other factors.

We reserve the right to update product descriptions, images, prices and availability where necessary.

Nothing in these terms affects your statutory rights if a product is faulty, not as described or otherwise fails to meet the requirements of applicable consumer law.

4. Orders and Acceptance

When you place an order through our website, you are making an offer to purchase the selected products in accordance with these terms.

You will receive an order confirmation email acknowledging that we have received your order. This confirmation does not necessarily mean that your order has been accepted.

We reserve the right to refuse or cancel an order where there is a legitimate reason, including suspected fraud, pricing errors, product unavailability or an inability to fulfil the order.

If we cancel an order after payment has been taken, we will arrange an appropriate refund.

Please ensure that your contact details, delivery address and order information are correct before completing your purchase.

5. Prices and Payments

All product prices and applicable charges will be displayed at checkout before you complete your order.

The currency displayed will depend on the settings and options available in our store. Your bank or payment provider may apply currency conversion fees or other charges.

Payment must be completed using one of the payment methods offered at checkout.

We reserve the right to correct genuine pricing errors and update prices for future purchases. Any changes will not affect an order already accepted, except where permitted by law.

6. Shipping and Delivery

We offer delivery to selected destinations in the United Kingdom and worldwide, subject to product availability and shipping restrictions.

Please refer to our Shipping & Delivery Policy for information about order processing, delivery estimates, shipping costs and international delivery.

Order processing may take up to 72 hours, and delivery times vary depending on the destination and shipping service.

Delivery dates are estimates unless a specific date has been expressly agreed. We will make reasonable efforts to ensure that orders arrive within the applicable delivery period.

If your order is delayed, missing or delivered incorrectly, please contact us so that we can investigate.

Our delivery terms do not exclude or limit any legal obligations we have concerning delivery, loss or damage to goods.

7. International Orders, Customs and Taxes

We welcome customers from around the world, although delivery availability may vary by destination.

International orders may be subject to import duties, customs charges, taxes or handling fees imposed by the destination country.

Where these charges are not included in the amount paid at checkout, you may be responsible for paying them, subject to applicable law and the delivery terms displayed when you order.

Customers are responsible for providing accurate delivery information and complying with applicable import requirements.

We cannot guarantee that every product can be delivered to every country. We may restrict delivery to certain destinations where necessary.

8. Refunds, Returns and Cancellations

Our Refund & Returns Policy explains how to request a return, refund, exchange or cancellation.

Please review that policy before placing an order.

Return postage for unwanted items may be payable by the customer where permitted by applicable law and where the relevant information has been provided before purchase.

Different rules may apply to faulty, damaged, incorrect or misdescribed items. We will respect your statutory consumer rights in the United Kingdom and any mandatory consumer protections applicable to your order.

Some personalised or custom-made goods may be exempt from certain change-of-mind cancellation rights. Such exceptions apply only where permitted by law.

Nothing in these terms removes or restricts any consumer rights that cannot legally be excluded.

9. Intellectual Property

All content on our website, including photographs, artwork, illustrations, designs, graphics, logos, text, product descriptions and branding, is owned by us or used with permission, unless otherwise stated.

This content is protected by applicable intellectual property laws.

You may browse our website and purchase products for personal use, but you must not reproduce, distribute, modify, publish, sell or commercially exploit our content without prior written permission from the relevant rights holder.

Purchasing a product does not transfer ownership of the intellectual property rights associated with its design or artwork.

10. Reviews and Customer Submissions

If you submit a product review, photograph, comment, suggestion or other content to us, you confirm that you have the right to provide it and that it does not unlawfully infringe another person's rights.

You must not submit content that is unlawful, misleading, defamatory, abusive or otherwise inappropriate.

Where you submit content that we may display or use, you grant us permission to use, reproduce and display that content for purposes connected with our store and its promotion, subject to applicable law and any rights you retain.

We may remove content that breaches these terms or applicable law.

11. Third-Party Services and Links

Our website may contain links to third-party websites or use third-party services, including payment providers and delivery services.

These third parties operate under their own terms and privacy policies.

We are not responsible for the content or policies of external websites that we do not control. However, this does not exclude any responsibility we have for services or obligations for which we remain legally responsible.

Your use of third-party services may be subject to additional terms provided by those services.

12. Privacy and Personal Information

We collect and process personal information in connection with operating our store, processing orders, arranging delivery, responding to enquiries and providing customer support.

Our Privacy Policy explains what information we collect, how we use it, how it may be shared and the rights available to you.

We handle personal information in accordance with applicable data protection and privacy laws.

Please review our Privacy Policy for further information.

13. Errors and Website Availability

We make reasonable efforts to keep our website accurate, secure and available.

Occasionally, the website may contain typographical errors, inaccuracies or outdated information relating to products, prices, promotions, shipping charges or availability.

We reserve the right to correct errors, update information and make changes to the website where necessary.

We do not guarantee uninterrupted or error-free access to our website. Any limitation of responsibility under this section applies only to the extent permitted by law.

14. Limitation of Liability

Nothing in these terms excludes or limits liability where such exclusion or limitation would be unlawful.

This includes liability for fraud or fraudulent misrepresentation, death or personal injury caused by negligence, and any other liability that cannot legally be excluded or restricted.

If you are a consumer, these terms do not affect your statutory rights or our legal obligations regarding the products we sell.

To the extent permitted by law, we are not responsible for losses that are not reasonably foreseeable or that arise from circumstances for which we are not legally responsible.

Nothing in this section removes any responsibility we have for supplying products that meet applicable legal requirements.

15. Indemnity

To the extent permitted by applicable law, you agree not to misuse our website or infringe our rights or the rights of others.

If your unlawful conduct or deliberate misuse of our website causes loss or damage for which you are legally responsible, we may seek appropriate remedies under applicable law.

Nothing in this section imposes obligations on consumers that would be unlawful or unfair under applicable consumer protection legislation.

16. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to our business, website, services or legal obligations.

The latest version will be published on our website with its updated date.

Changes will apply from the date they are published, unless otherwise stated or required by law. Changes will not retrospectively remove rights or alter an existing contract where doing so would be unlawful.

We encourage you to review these terms periodically.

17. Governing Law and Disputes

These Terms of Service are governed by the laws of England and Wales, except where mandatory legal protections require otherwise.

If you have a concern about an order or our services, please contact us first so that we can try to resolve the matter informally.

Nothing in these terms prevents consumers from relying on mandatory consumer protection laws or bringing proceedings in a court where they are legally entitled to do so.

18. Severability

If any provision of these terms is found to be unlawful, invalid or unenforceable, that provision will be interpreted or removed only to the extent necessary.

The remaining provisions will continue to apply, provided they can lawfully do so.

19. Entire Agreement

These Terms of Service, together with our applicable store policies and any specific terms agreed with you at the time of purchase, govern your use of our website and your purchases from our store.

Where there is a conflict, mandatory consumer rights and applicable law will take precedence.

20. Contact Information

If you have any questions about these Terms of Service, please contact us using the details below.

Business name: I Paint Ghosts

Email: Ipaintghosts@gmail.com

Website: www.ipaintghosts.com

Please include your order number when contacting us about an existing purchase.

Thank you for visiting our store and shopping with us.