Refund & Returns Policy

1. Our Returns Policy

We want you to be happy with your purchase. We accept return and refund requests in accordance with this policy and the consumer protection laws applicable to your order.

This policy applies to customers in the United Kingdom and internationally.

If you wish to return an item, please contact us through our Contact Us page with your order number and the reason for your return. Please wait for our return instructions before sending your item back.

2. Return Postage Costs

Customers are responsible for return postage costs for unwanted items or change-of-mind returns, including international returns, where permitted by applicable law.

For international returns, customers are responsible for arranging and paying for return shipping, including any applicable postage, customs documentation or other return-related charges, unless we are legally required to cover these costs.

We recommend using a tracked shipping service and keeping your proof of postage. Customers are responsible for the returned item until it reaches us, to the extent permitted by applicable law.

If an item is faulty, damaged, incorrect or not as described, please contact us before returning it. We will arrange an appropriate resolution and cover reasonable return costs where required by applicable law.

3. Eligibility for Returns

Items must be returned in their original condition, with their original packaging where reasonably possible.

Please contact us before returning an item so we can provide the appropriate instructions.

Some products, including certain personalised or custom-made items, may be exempt from change-of-mind cancellation rights under applicable law. These exceptions do not remove your legal rights if an item is faulty, damaged or not as described.

4. Damaged, Faulty or Incorrect Items

We're sorry if your order arrives damaged, faulty or incorrect.

Please contact us as soon as possible and provide:

· Your order number.

· A description of the issue.

· Clear photographs of the item and its packaging, where applicable.

We will assess the issue and work with you to find an appropriate solution, which may include a replacement, repair or refund, depending on the circumstances and applicable consumer law.

You will not be required to pay return postage where we are legally responsible for those costs.

5. Refunds

Once a return has been received or the relevant return evidence has been provided, we will process approved refunds in accordance with applicable consumer law.

Refunds will generally be issued to the original payment method. Please allow additional time for your bank or payment provider to complete the transaction.

For eligible change-of-mind cancellations, any refund of the original standard delivery charge will be handled in accordance with the laws applicable to your purchase.

6. Change-of-Mind Cancellations

For eligible online purchases, UK customers generally have 14 days from receiving their goods to notify us that they wish to cancel. They then have a further 14 days to return the goods.

Customers are responsible for return postage for change-of-mind cancellations where permitted by law, provided this responsibility has been communicated before purchase.

Some products, including certain personalised or custom-made items, may be exempt from these cancellation rights.

For customers outside the UK, cancellation and return rights may vary depending on local consumer protection laws. We will respect any mandatory rights applicable to your order.

7. International Returns

We welcome orders from customers around the world. However, international returns may involve longer transit times and additional shipping or customs requirements.

Before sending an international return, please contact us for instructions.

Customers are responsible for return postage and associated return costs for unwanted items, where legally permitted. We recommend checking your chosen carrier's international shipping requirements before sending your parcel.

Any applicable refund of original shipping charges, import duties or taxes will be handled in accordance with the relevant laws and the circumstances of the return.

8. Exchanges

If you would like to exchange an item, please contact us before returning it.

Exchanges are subject to availability and applicable consumer protection laws. Customers may be responsible for return and replacement shipping costs where permitted by law.

9. Contact Us

If you have any questions about our Refund & Returns Policy, please contact us through our Contact Us page and include your order number.

We aim to handle all enquiries fairly and resolve any issues as quickly as possible.