Shipping & Delivery FAQs

Where do you ship to?

We ship across the UK and worldwide! Whether you're ordering from the UK, Europe, the USA, Australia or elsewhere, we're happy to deliver your order to you.

How long does order processing take?

Please allow up to 72 hours (3 working days) for your order to be processed before dispatch.

Once your order has been processed and dispatched, delivery times will depend on your destination and the shipping service selected.

During busy periods, processing may occasionally take longer. We appreciate your patience while we prepare your order.

How long does UK delivery take?

UK standard delivery typically takes 2–3 working days after dispatch.

Please allow up to 72 hours for order processing before your order is dispatched.

Estimated total delivery time: approximately 3–6 working days.

Please note that delivery times are estimates and are not guaranteed.

How long does international delivery take?

We ship to many destinations worldwide. Estimated standard shipping times after dispatch are:

• Europe: approximately 5–7 working days.
• USA and Canada: approximately 10–15 working days.
• Rest of the world: approximately 10–15 working days.

These estimates cover shipping time only. Please allow up to 72 hours for order processing before dispatch, as well as additional time for customs clearance or unexpected delivery delays.

How much does shipping cost?

Shipping costs depend on your delivery address, the items ordered and the shipping service available.

The applicable shipping cost will be displayed at checkout before you complete your purchase.

Will I receive tracking information?

Where tracking is available, you will receive a shipping confirmation email with tracking details once your order has been dispatched.

Please allow some time for tracking information to update after dispatch.

Where will my order be shipped from?

Orders may be shipped from different fulfilment locations depending on the products ordered and your delivery destination.

Will I have to pay customs charges or import taxes?

International orders may be subject to customs duties, import taxes, VAT or carrier handling fees, depending on the destination and applicable regulations.

Any charges not collected at checkout may be payable by the customer upon delivery. We recommend checking your country's import requirements before placing an international order.

Can I change my delivery address after placing an order?

If you need to change your delivery address, please contact us as soon as possible with your order number and the correct address.

We will do our best to help, but changes cannot be guaranteed once your order has been processed or dispatched.

What if my order is delayed?

We do our best to ensure orders arrive within the estimated delivery window. However, delays can occasionally occur due to courier services, customs inspections, severe weather or other circumstances beyond our control.

If your order has not arrived within the estimated delivery time, please contact us with your order number so we can look into it.

Do you offer express delivery?

Express delivery may be available for selected destinations and products. Available delivery options and prices will be displayed at checkout where applicable.

Please note that express delivery may reduce shipping time after dispatch but does not necessarily shorten the order processing period.

Will my items arrive together?

If your order contains multiple items, they may occasionally be shipped separately and arrive on different dates.

You may receive separate shipping notifications for each shipment. If an item has not arrived within the expected delivery window, please contact us for assistance.

Still have a question?

If you have any questions about shipping or an existing order, please get in touch through our Contact Us page.

Please include your order number so we can assist you as quickly as possible.

Thank you for shopping with us!